Cancellation Policy

Due to the limited number of suites at our boutique hotel, please be advised that cancellations made up to 48 hours before arrival via email or phone call will be processed without penalty. Cancellations made 48 hours or less prior to arrival will be subject to a charge of 50%.

Check-In / Check-Out

Please note that Check-in is at 3:00 pm. Check-out is 11:00 am.

Guests must be at least 18 years of age to check in at The Andrus Hotel. In the interests of security to prevent fraud, guests are required to confirm their identity by providing their valid government-issued I.D. at check in. [Drivers License, Passport] We require valid contact information from the guest making the reservations including first and last name, address, phone number, e-mail and signature. Early check-in is based on availability. Late check out fee may apply.

Pet Policy

We are happy to welcome up to two well-behaved pets in our pet-friendly rooms upon payment of a non-refundable pet fee. It is your responsibility to ensure that a pet-friendly accommodation is booked at the time you make a reservation. Pets must be kept on a leash at all times, and guests must clean up any pet waste. Pets are not allowed on any furniture at any time. If a pet is left unattended, they are to be properly kenneled in its owner's absence. If we discover a pet in or around a room without our permission, we will immediately charge a non-refundable pet fee and/or evict you at our discretion. If the property is damaged by the pet(s) or excessive housekeeping is required, you will be billed for the amount required to remedy the damage and cover the costs of additional housekeeping. We reserve the right to move guests with pets to a pet-friendly room.

Service Animals

The Andrus Hotel welcomes Service Animals in all rooms to accommodate guests requiring the assistance of a Service Animal. Service Animals are not pets and TAH pet policies generally do not apply. A service animal is defined by the Americans with Disabilities Act as a “dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability.” Dogs are the only animals specifically defined as service animals. Service Animals that are still in training (i.e., puppies) are not yet Service Animals but can be accommodated in our rooms with the addition of a pet fee.

Comfort or Emotional Support Animals

The ADA specifically states that protection and providing “emotional support, well-being, comfort, or companionship” do not qualify as work or tasks under the ADA. Comfort and emotional support animals are not Service Animals and do not have the same protection under the ADA. Providing a letter from a medical professional or a certificate from an emotional support animal registry does not mean that the animal is a Service Animal. Comfort and support animals are welcome in The Andrus Hotel’s pet-friendly designated rooms by paying the appropriate pet fee. We reserve the right to refuse animals other than registered Service Animals.

Pet Policy

Damage Policy

You are liable for any damage caused whether by the deliberate, negligence, or reckless act to the room(s), hotel premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. The Andrus Hotel has the right to charge the credit card/debit card/cash in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost and/or expenses incurred or suffered by The Andrus Hotel as a result of the aforementioned. Should this damage come to light after the guest has departed, we reserve the right to contact you and hereby authorize us to charge your payment method for any damage incurred to your room or Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensations, etc. We will make every effort to keep any costs the guest would incur to a minimum.

Damage to rooms, fixtures, furnishings, and equipment includes the removal of electronic equipment, towels, etc. as well as damage to bedding. Examples of damage include but are not limited to permanent marker, dyed hair color, fruit color, and things that make unremovable stains will be charged at 150% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the registered guest. In extreme cases, criminal charges will be pursued.

Damage to Mattresses and Bedding includes towels, mattress pads, sheets, bedspreads, and blankets caused by the use of body oils, red wine, make-up, shoe polish, etc. will result in a charge for the special cleaning, repair, or replacement of the damaged article.

Damage or Tampering with fire detection/fire-fighting equipment. The Andrus Hotel reserves the right to take action against any guest or visitor found to have tampered with or interfered with any detection equipment throughout the hotel, including detector heads in public areas and guest rooms, break glass points, and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest's actions, law enforcement may become involved at the hotel's discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit card/debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Fire Safety Policy

Please be aware that it is dangerous to cover lights or other electrical appliances. This might cause overheating and start a fire. Therefore, it is not permitted to cover lights using towels, clothing, or any other items.

Right To Refuse Service

The Andrus Hotel is a privately owned and operated property. We reserve the right to refuse service to anyone for any reason(s) that does not violate government laws. The Andrus Hotel has a ZERO tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by law and the owners for the operation and management of the hotel. The Andrus Hotel will refuse service or evict a guest for:

Refusal or failure to pay for accommodations
Is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with laws
Acts in a disorderly fashion as to disturb the peace of other guests
Is unable to properly supervise their children at all times
Seeks to use the hotel for an unlawful purpose
Seeks to bring into the hotel:
- an unlawfully possessed firearm
- explosive, hazardous substance, or toxic substance that is unlawful to possess and that may be dangerous to other persons
Destroys, damages, defaces or threatens harm to hotel property or guests
Causes or permits persons to exceed the maximum allowable occupancy of room
Refuses to abide by the reasonable standards or policies established by The Andrus Hotel for the operation and management of our hotel

Lost and Found Policy

The Andrus Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.

Found Items: The Andrus Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by a guest and found after departure by Housekeeping will be collected, logged, and kept in a secure location by the hotel for up to fourteen (14) days.

Return of Items: We will be happy to return your lost item(s) to you by mail delivery. The delivery cost will be charged to guests plus a 25% handling fee. The Andrus Hotel is not responsible for any item lost or misdirected during shipment by the United States Postal Service.

Code of Conduct

Smoke Free: The Andrus Hotel is a 100% smoke-free hotel. For safety and to assure that our facility is not exposed to items or actions that create an odor that is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, cartridges containing the liquid of nicotine, incense, cigars, candle burning, or the use of diffusing of strong-smelling plant-based essential oils or synthetic products in our hotel. Guests are encouraged to notify the Front Desk staff immediately if they smell cigarettes, marijuana, or other objectionable odors. Our poly is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Marijuana is prohibited at all times. A $500.00 cleaning fee will be charged to any guest who violates the smoking policy.

Rooms: It is not allowed to move or remove furniture. It is also not permitted to move or remove any of the decor in a room, electrical appliances, or use the for personal purposes other than for which they are intended.

Children: Children of all ages are welcome at The Andrus Hotel. As the parents, guardians, or chaperones of children, you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.

Quiet Hours: The Andrus Hotel endeavors to provide a peaceful environment for all guests. Therefore, we have established quiet hours of 10:00 pm - 8:00 am. If you become aware of a disruptive guest, please contact the Front Desk staff immediately. Please keep televisions, voices, or other devices at respectful low levels at all times. There is to be no running or congregating in the halls or lobby.

Parking

All vehicles must be listed on the registration at check-in. Parking for registered guests is free. All vehicles are parked at the risk of the owner [guest] The Andrus Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked.

Special Requests

We will make every effort to honor special requests. All special requests are noted on reservations and will do our best to accommodate them. However, the viability of certain items cannot be guaranteed in advance.